Terms & Conditions
SHIRTS
What brand of t-shirts do you print on?
All SOLID™ t-shirts are printed on Gildan 100% Cotton tees. After personally printing several brands of t-shirts in quantities in the thousands, Gildan shirts have always been my personal favorite not only to work with, but to wear. They are the most consistent of shirt brands I’ve experienced with quality control and fit tolerances from one shirt to the next of the same size.
How do I know what size shirt to order?
Each product page has links to sizing charts. Refer to these charts and any
special instructions given per product.
Can I be notified if a new design or release happens or if a specific shirt design is re-printed?
Absolutely! Subscribe to the SOLID™ newsletter, you can also follow us on twitter, and our blog. This is a great way to find out about new product releases as well as occasional sales and specials.
Do you accept designs from third parties?
Yes, the purpose of SOLID™ was founded on the idea of spreading and exposing new art, design, and media to others. If you have something you’d like to collaborate on, although we can’t make guarantees on a design being selected, we are open to considerations if we feel like we can work together.
SHIPPING
How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous United States takes usually 5-10 business days. International orders can take up to 3-5 weeks to arrive depending on the destination and customs processing.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. *SOLID™ can not be responsible for paying these fees upon arrival to the international destination.
Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. *SOLID™ can not be responsible for paying these fees upon arrival to the international destination.
STORE
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Returns should be mailed to:
SOLID™
3805 S. MINNIE ST
KANSAS CITY, KS 66103
What brand of t-shirts do you print on?
All SOLID™ t-shirts are printed on Gildan 100% Cotton tees. After personally printing several brands of t-shirts in quantities in the thousands, Gildan shirts have always been my personal favorite not only to work with, but to wear. They are the most consistent of shirt brands I’ve experienced with quality control and fit tolerances from one shirt to the next of the same size.
How do I know what size shirt to order?
Each product page has links to sizing charts. Refer to these charts and any
special instructions given per product.
Can I be notified if a new design or release happens or if a specific shirt design is re-printed?
Absolutely! Subscribe to the SOLID™ newsletter, you can also follow us on twitter, and our blog. This is a great way to find out about new product releases as well as occasional sales and specials.
Do you accept designs from third parties?
Yes, the purpose of SOLID™ was founded on the idea of spreading and exposing new art, design, and media to others. If you have something you’d like to collaborate on, although we can’t make guarantees on a design being selected, we are open to considerations if we feel like we can work together.
SHIPPING
How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous United States takes usually 5-10 business days. International orders can take up to 3-5 weeks to arrive depending on the destination and customs processing.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. *SOLID™ can not be responsible for paying these fees upon arrival to the international destination.
Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. *SOLID™ can not be responsible for paying these fees upon arrival to the international destination.
STORE
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Returns should be mailed to:
SOLID™
3805 S. MINNIE ST
KANSAS CITY, KS 66103
